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PRIVACY POLICY

We appreciate the trust you place in us and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, formulated on August 18, 2004, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact: ann@thecreativefactory.com

Information We Collect
If you request information, we only ask that you provide your name, address, telephone number, and email address. We maintain the data that you provide us in a secure database.

We also gather information about how visitors navigate through our web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags."

We contract with other companies to provide certain services, including web site design and hosting. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Clinch Mountain Grille.

From time to time, we make our mailing list (names and addresses only) available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet our privacy standards. If you prefer that we do not share any information with other companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

We offer choices about the types of information you receive from us. If you prefer not to receive communications from Clinch Mountain Grille, or prefer to receive them less frequently, please contact us.

Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable us to enhance and personalize your visit, so that the information you receive is more relevant to you. For example, we study how visitors navigate through our Web site and which pages they visit. If you set your browser to refuse cookies, please contact: ann@thecreativefactory.com

We also use pixel tags–tiny graphic images–to tell us what parts of our web site you have visited or to measure the effectiveness on any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone.

How We Use Email
When you provide us your email address, we may send you emails from time to time informing you of other products that we think you might be interested in.

Occasionally we may provide links on our web site to other sites we think will be helpful to you. These sites operate independently and have established their own privacy and security policies. For your security and privacy, we strongly encourage you to review the privacy policies of any site you visit.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

Children
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy policy. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact:
ann@thecreativefactory.com

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